Pre Loader

Privacy Policy

Privacy Policy

This privacy policy explains our policy regarding the collection, use, disclosure and transfer of your information by We Love Caring Pvt Ltd and/or its subsidiary (ies) and/or affiliate(s) (collectively referred to as the “Company“), which operates various websites/ Mobile Apps & other services including but not limited to delivery of information and content via any mobile or internet connected device or otherwise (collectively the “Services“). This privacy policy forms part and parcel of the Terms of Use for the Services. Capitalised terms which have been used here but are undefined shall have the same meaning as are attributed to them in the Terms of Use.

As we update, improve and expand the Services, this policy may change, so please refer back to it periodically. By accessing the Company website(s)including but not limited to this Application or otherwise using the Services, you(“users”) consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the services that we offer.

The Company respects the privacy of the users of the Services and is committed to reasonably protect it in all respects. The information about the user as collected by the Company is:

  • information supplied by users and
  • information automatically tracked while navigation
  • information collected from any other source (collectively referred to as “Information“).
  1. INFORMATION RECEIVED, COLLECTED AND STORED BY THE COMPANY
    A. INFORMATION SUPPLIED BY USERS
    Registration data:
    When you register on the website, Application and for the Service, we ask that you provide basic contact Information such as your name, sex, age, address, pin code, contact number, occupation, interests email address, blood group, height, weight, and basic health parameters etc. When you register using your other web accounts like on Facebook, Instagram, Twitter, Gmail, Yahoo etc. we retrieve Information from such account(s) to continue to interact with you and to continue providing you the Services.

Subscription or paid service data:
When you choose any subscription or paid service, we or our payment gateway provider may collect your purchase address or billing information, including your credit card number and expiration date etc. However when you order using an in-app purchase option, aforesaid information is handled by such platform providers only. The subscriptions or paid Services may be on auto renewal mode unless cancelled. If at any point you do not wish to auto-renew your subscription, you may cancel your subscription before the end of the subscription term.

Voluntary information:
We may collect additional information at other times, including but not limited to, when you provide feedback(s), modify your content or email preferences, responses to surveys, or communications with us.

  1. INFORMATION AUTOMATICALLY COLLECTED/ TRACKED WHILE NAVIGATION
    Cookies:
    To improve the responsiveness of the “Application” for our users, we may use “cookies“, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (“User ID“) to understand the user’s individual interests using the identified computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information which a cookie can hold is information you supply. A cookie cannot read data from your hard drive. Our advertisers may also assign their own cookies to your browser(s) (if you click on their ads), a process that we do not control. We receive and store certain types of information whenever you interact with us via website(s), Application(s) or Services through your computer/laptop/notebook/ mobile/tablet/pad/handheld device or any other electronic device capable of connecting to the internet.

Log File Information
We automatically collect limited information about your computer’s connection to the Internet, mobile number, including your IP address, whenever you visit(s) our website(s), application or services. Your IP address is a number that lets computers attached to the Internet and recognize where you sent data -For e.g. pages you viewed . We automatically receive and log information from your browser, including your IP address, your computer’s name, your operating system, browser type and version, CPU speed, and connection speed. We may also collect log information from your device, including your location, IP address, your device’s name, device’s serial number or unique identification number (e.g..UDiD on your iOS device), your device operating system, browser type and version, CPU speed, and connection speed etc.

Clear GIFs
We may use “clear GIFs” (Web Beacons) to track the online usage patterns of our users in an anonymous manner, without personally identifying the user. We may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by them. We use this information to inter-alia deliver our web pages to you upon request, to tailor our website, Application or Services to suit the interests of our users, to measure traffic ,to improve their quality, functionality and interactivity and let advertisers know the geographic locations from where our visitors come.

Information from other Sources:
We may receive information about you from other online sources, add it to our account information system and treat it in accordance with this policy. If you provide information to the platform provider or other partner, whom we provide services, your account information including but not limited to order information may be passed on to us. We may obtain updated contact information(s) from third parties in order to correct our records and fulfil the Services or to communicate with you or share the information with any third party.

Demographic and purchase information:
We may refer third parties in order to provide you with more targeted communications and promotions.

  1. LINKS TO THIRD PARTY SITES / AD-SERVERS
    Services may include links to other websites or applications. Such websites or applications are governed by their respective privacy policies, and are beyond our reasonable control. Once you leave our server (you can recognize your location by checking the URL in the location bar on your browser).Use of any kind of information provided by you is governed by the privacy policy of the operator of the applications/website(s)you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these applications/websites via a link from the application’s homepage, you should contact the application owner(s) directly for more information.

Presentation of information to our advertisers , for helping them to understand our audience(s) and know the value of advertising on our websites or Applications , is usually in the form of aggregated statistics on traffic to various pages / content within our websites or Applications. We use third-party advertising companies to serve ads when you visit our websites or Applications. These companies may use your information (excluding information about your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites or applications, in order to provide advertisements about goods and services of interest to you.

We do not provide any personally identifiable information to any third party websites / advertisers / ad-servers without obtaining your consent.

  1. INFORMATION USE BY THE COMPANY
    The Information as supplied by the users enables us to improve Services and provide you the most user-friendly experience(s). In some cases/provision of certain service(s) or utility(ies), we may require your contact information as well. All required information is service dependent and the Company may use the above said user Information to, maintain, protect, and improve the Services (including advertising on the “Application”) and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages without your consent [with an option to subscribe / unsubscribe (wherever feasible)]. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.).

Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like Facebook, twitter etc.

Any posted/uploaded/conveyed/communication by users on the public sections of the “Application” becomes published content and is not considered personally identifiable information subject to this Privacy Policy.

In case you choose to decline to submit personally identifiable information on the Application, we may not be able to provide certain services on the Application/website to you. We will make reasonable efforts to notify you of the same at the time of opening your account. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information.

When you register with the Application or Services, we contact you from time to time about updates of your personal information to provide the users such features that we believe may benefit / interest you.

  1. INFORMATION SHARING
    The Company shares your information with any third party without obtaining the prior consent of User in the following limited circumstances:
  • When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.
  • The Company proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • The Company may present information to our advertisers – to help them understand our audience and confirm the value of advertising on our websites or Applications – however it is usually in the form of aggregated statistics on traffic to various pages within our site.
  • The Company may share your information regarding your activities on websites or Applications with third party social websites to populate your social wall that is visible to other people however you will have an option to set your privacy settings, where you can decide what you would like to share or not to share with others.
  1. ACCESSING AND UPDATING PERSONAL INFORMATION
    When you use the Services Website/application etc (or any of its sub sites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate technical effort, jeopardising the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
  2. INFORMATION SECURITY
    We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data. All information gathered is securely stored within the Company controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

We use third-party advertising companies to serve ads when you visit or use our website, mobile application or services. These companies may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits or use to particular website, mobile application or services, in order to provide advertisements about goods and services of interest to you.

  1. UPDATES / CHANGES
    The internet is an ever evolving medium. We may alter our privacy policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Privacy Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may provide by posting the new policy on the “Application”. Your use of the Application or Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Privacy Policy periodically on the “Application”) to ensure that you are aware of the latest version.
  2. QUESTIONS / GRIEVANCE REDRESSAL
    Redressal Mechanism: Any complaint, abuse or concern with regards to the processing of information provided by you or breach of these terms shall have to be immediately informed to the designated Officer via email signed with the electronic signature at the following email address. [email protected]

We request you to please provide the following information in your complaint:-

  • Identification of the information provided by you;
  • Clear statement as to whether the information is personal information or sensitive personal information;
  • Your address, telephone number or e-mail address;
  • A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
  • A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you;
  • You may also contact us in case you have any questions / suggestions about the Privacy Policy using the contact information mentioned above. The company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.

*Privacy Policy for WLC Agnise App by We Love Caring Pvt Ltd*

 

Last Updated: [10 November 2023]

 

Welcome to WLC Agnise, a health monitoring application developed by We Love Caring Pvt. Ltd. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our WLC Agnise mobile application and connect it with a smart health watch. Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we handle it.

 

*1. Information We Collect:*

  1. *User Registration Information:*

   – Phone Number: We collect your phone number when you register on the app for identification and authentication purposes.

  1. *Health Data from Smart Health Watch:*

   – Heart Rate

   – Body Temperature

   – Blood Pressure

   – SpO2 (Blood Oxygen Saturation)

   – Respiratory Rate

   – Sleep Data

   – Other health-related parameters: The app collects and processes health data from your smart health watch to provide you with personalised health insights.

  1. *Location Information:*

   – We may collect your location information through the mobile app for the purpose of providing localised health recommendations.

*2. How We Use Your Information:*

  1. *Health Monitoring and Insights:*

   – We use the health data collected to provide you with personalised health insights and recommendations.

  1. *User Authentication:*

   – Your phone number is used for user authentication and account management.

  1. *Location-Based Services:*

   – Location information may be used to provide you with localised health-related information.

*3. Data Sharing:*

  1. *No Third-Party Sharing:*

   – We do not share your personal health information with third-party services without your explicit consent.

*4. Connectivity with Smart Health Watch:*

  1. *Bluetooth Connection:*

   – The app connects to your smart health watch via Bluetooth to collect health data.

*5. Data Transmission and Storage:*

  1. *Scheduler for Data Transmission:*

   – The app has a scheduler that transmits health data to our secure servers periodically, ensuring data integrity and system reliability.

  1. *Command Center Monitoring:*

   – Our command center may monitor aggregated and anonymized health data to ensure the overall well-being of users.

*6. Permissions:*

  1. *Bluetooth, Background, and Battery Optimization:*

   – The app requires Bluetooth, background, and battery optimization permissions to ensure seamless connectivity with the smart health watch and efficient data transmission.

*7. Security:*

  1. *Data Encryption:*

   – We use industry-standard encryption protocols to protect your personal and health information during transmission and storage.

*8. User Control:*

  1. *Opt-Out Options:*

   – You have the option to opt-out of certain data collection and transmission features within the app settings.

*9. Changes to Privacy Policy:*

  1. *Notification of Changes:*

   – We reserve the right to update this Privacy Policy. Changes will be communicated through the app or other means.

*10. Contact Us:*

If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected]

By using WLC Agnise, you agree to the terms and conditions outlined in this Privacy Policy.